Bermuda is the oldest self-governing overseas region in the British Commonwealth; its 1968 constitution offers the island with official duty for internal self-government, while the British Government keeps hold of responsibility for, defense, security, and external affairs. Queen Elizabeth II is the chief of state and she is represented by a governor, whom she assigns. Bermuda has a parliamentary structure of government internally and the […]

Customer experience is practically the complete make up of a client’s transaction over the internet. It is the general p of a customer’s behavior on how he perceives the products and services, how much he avails of these commodities and how he reacts passively to the presented info on the company’s websites. One more approach to regard customer experience can be pointed out in the […]

Introduction The organization Indali lounge means welcome to our guest as a god.it is a fine dine restaurant which is situated in 50 Baker Street, Marylebone. This restaurant has been open since 2years ago (2009). Indali lounge restaurant offers an Emotions and unique approach to traditional Indian cuisine.it has also been named number one in the top healthiest restaurant in UK and also got few […]

A business’s keeness to put customers first Important to reach a business’s objectives and goals Customer is the main source of revenue Important to follow the policy in order to retain customers To retain company’s image and reputation Avoid bad public relation Avoid customer desertion Avoid law suits Leads to higher profitability 10. Satisfied and happy customers will promote your products or services 11. Having […]

Calculate the average length of credit which your business is allowing–or which your customers or clients are taking. This can be calculated monthly, quarterly or even annually but ideally a monthly figure should be extracted. The only thing worse than bad. news is bad news which arrives too late for remedial action The calculation required is: Total outstanding debtor balances at month end (the amount […]

Imagine you walk into a store and are interested in buying a gift for your spouse. A salesperson quickly approaches and you quickly, and mindlessly, respond, “I’m just looking,” and wave him off. Perhaps you want some more information, you might have a question or two, or maybe you don’t even know what you want — you just know that you don’t want to be pressured. […]

It is of knowledge in marketing literature that the producer or the marketer should have focus on what the customer needs and wants in order to achieve success in business. A customer greatly affects a company’s strategy. Customers have undeniable affects to how each producer in the market works and strategize. This concept is referred to as marketing concept. The marketing concept is widely used […]

RESEARCH PROPOSAL A Study of Customer Preference towards various Stock Brokerage Firms in Indore November 20, 2012 Submitted To : Submitted By : Dr. Yamini Karmarkar Dhwanil Mehta IM 2K9 36 Himanshu Patidar IM 2K9 47 Title A Study of Customer Preference towards various Stock Brokerage Firms in Indore. Index S. No. ParticularsPage No. 1INTRODUCTION03 2RESEARCH QUESTION04 3RESEARCH OBJECTIVE04 4RESEARCH METHODOLOGY05 EXPECTED OUTCOMES09 6LIMITATIONS OF […]

The visibility of a product or service is enabled using the internet technologies and primarily the websites. The design and look and feel are the prime aspects which make sure that all the various objectives are accomplished to a large length. The focussed features of a website make sure that all the aims are quite distinguishable for making an impact. Web 2. 0 and its […]

Chapter 5: Creating Customer Value, Satisfaction, and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships, not just products; they are skilled in market engineering, not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: bPage: 119Difficulty: EasyAACSB: Reflective Thinking 2. The opening vignette on Ritz-Carlton shows that successful marketers […]