Change Management

Organisational Change Management

The only thing consistent in the recorded history of mankind is change (Paton and McCalman 2008). Heffron (1968) argues that “change is inevitable for individuals, organizations, and society, such as technology changes, values and attitudes change, goals and needs change, resource availability changes, laws change, political control of government changes” (p:152). Likewise, business corporations are faced with an inevitable challenge of undergoing change. Business management practitioners have explored organizational change management for many decades. In an organizational context, the likelihood of successful change can be increased through a purposeful change management strategy. Berger (1994: p. 7) defines change management as “the continuous process of aligning an organization with its marketplace and doing it more responsively and effectively than competitors.”
Various academicians have underscored the importance of conducting a thorough internal and external assessment of forces of change and of organizational characteristics. This assessment can facilitate the change process (see Witherspoon and Wohlert 1996). An organization can be affected by external factors such as: market environment, government policies, tax structures, technologies, and globalization. Internal factors of change include profitability, reorganizing corporate structure, resolving conflicts between organizational departments, and changes in social and cultural environments. According to Champy and Nohira (1996) “there are three major drivers stirring organizational change faster than ever before are as follows: technology, government and globalization”.

The current case pertains to a car components manufacturing company called D2 which is facing threats from those competitors that manufacture their products in low-cost countries. D2 has four components manufacturing plants; 2 in France and one each in Spain and the UK. In my analysis, the company has had a focused generic strategy in that it focuses upon high quality products by prioritizing product innovation, new technologies and high performing workforce. D2 has been able to compete through this strategy so far. However, due to the rising pressure from low-cost manufacturers, D2 is losing its market share and needs to reduce its production costs to sustain competitiveness. For that, the company has planned to achieve greater economies of scale by limiting the production of car components at fewer sites. D2 is planning the closure of its Didcot (UK) production plant which has the most outdated production facility and at the same time is enhancing the production load of Blois, one of its French facilities with the most advance production facility which has not been used up to its fullest.
According to my assessment, the external factors driving this change include the rising competition in market lead by the low-cost manufacturers and consumer demand for cheaper components. The internal factors for this change include the existence of an outdated production facility at Didcot and a relatively advance and unused production capacity at Blois. The degree of change undergoing this situation is revolutionary, as the company would be required to make a breakthrough shift in its business operations. The level of change in this particular situation is department/business unit/organizational level as one of its business unit will cease working while other will be working at an enhanced capacity.
In this case, I have identified the following key issues. Firstly, the company needs to tackle its employees working at Didcot site who might largely face redundancy. Secondly, it needs to encourage some of its key knowledge workers who are important for the continued product innovation and hence the success of the company to relocate at the Blois site. Finally, the company also needs to ensure that its employees do not feel generally insecure due to the ongoing redundancies and changes. I suggest that these changes can be successfully managed through an effective leadership particularly aimed at dealing with these challenges.
According to Kanter (1988), every change, innovation and developmental project can be successfully pursued by a visionary leader who is able to successfully sell his vision to others. Based on Kanter’s proposition, I am of the view that one of the most critical components of successful change management is leadership. There are numerous theories regarding leadership and management, however, it will be viable to discuss leadership from the perspective of leaders of change.
Edgar Schein (1987) proposes three approaches that leaders and change agents may adapt to manage change. These approaches were originally identified for external consultants, but they have significant implications for all leaders of change in an organizational context. The three approaches are: the expert mode, the doctor-patient mode and the process consultation mode.
The expert mode: This mode refers to a situation where the problems have already been identified and analyzed by an organization. The organization explains it to the leader/manager or consultant, who then uses his/her expertise to come up with a solution and implement it.
The doctor-patient mode: In this mode, the roles of a leader/manager or a consultant varies in that he/she has to diagnose the problem first based on the available information and then prescribe a solution and implement it.
The process consultation mode: In this mode, the leader/manager or consultant is to operate as a facilitator. The central premise of this approach is that the leader does not take ownership of the problem, but help others identify problems, and find and implement possible solutions. Schein (1987) points out that this approach allows for extensive participation of others and provides them with more opportunities for utilizing their knowledge and insights.
Recently, Goleman, Boyatzis and McKee (2002) have identified six different styles of leadership namely: visionary, coaching, affiliative, democratic, pacesetting and commanding (Goleman et al. 2002).
Visionary: Attracts and gathers people towards a common vision – it is appropriate when a new vision or a clear direction is required.
Coaching: Connects people’s desires and goals with that of the organization- it is appropriate when the goal is to improve performance of employees and build long-term capabilities.
Affiliative: Creates accord among people- should be used to mend rifts and resolve conflicts, or to motivate people in difficult and stressful times or to reinforce relationships.
Democratic: Values the knowledge and insights of people and gets their commitment through their participation- should be used to get valuable inputs from employees.
Pacesetting: Meets deadlines, challenges and existing goals- it is appropriate in getting high results out of a motivated and capable teams
Commanding: Gives direction in an emergency situation and exerts control- appropriate with problematic employees or in an emergency.
First and foremost, I suggest that D2 should set up a dedicated leadership involving the top management to address this situation. The leadership style for the leader here should very much consultative in terms of Schein’s range of leadership styles. The leadership should adapt the role of a ‘process consultant’. Since there is not much the company can do in term of providing alternative employment opportunities for all the workers, the company can at best try to facilitate a smooth transition by being considerate and concerned about its workers while at the same time doing what it needs to do to sustain its profitability which is its primary responsibility towards its shareholders. Throughout the change process, the leader should never appear to impose this change onto others through force coercion. Instead, the leader should convey the company’s plan of closing its Didcot facility and shifting operation towards the Blois facility and let others realize its implications so that they cope with them on their own terms. The leader can facilitate the staff to have a better outlook towards them, make them feel valued, and consequently allow them to make their own choices. In terms of Goleman, Boyatzis and McKee (2002) leadership styles, the leadership style for this particular change management situation should be that of coaching as well as affiliative. The leader should truly put its customers first was by valuing their contribution. A positive attitude towards them can be most appealing when it comes out as a natural response rather than as a forced one. The leader should try to bridge the gap between employees’ aspirations and the company’s objectives and promote a sense of accord and harmony among the staff to lessen any sense of insecurity and lack of commitment.
As mentioned before, it is imperative for organizations to apply change management strategies to successfully cope with a change situation. Formal change management strategies can provide viable solutions for dealing with change situations. Here, I have applied two different models of change which can be integrated to deal with the three key issues highlighted earlier.
A popular model for change management is one proposed by Kurt Lewin (1951). This model is important here as it essentially deals with the human factor pertaining to change management, i.e. it is focused towards persuading employees to recognize change by varying their attitudes towards a circumstance. It involves three steps:
“an unfreezing of the first attitude, i.e. a recognition that it may possibly be wrong
a forming and shaping of the new attitude
a freezing of the new attitude, i.e. a commitment to it”(Lewin, 1951)
According to this model, the first and foremost step towards successful change management is to unfreeze the attitudes of the stakeholders. Stakeholders, who include top management, board members, and employees, often have fixed (frozen) attitudes because of their inability to observe problems or limitations of the existing system. Likewise, they might not realise the extent of the existing problems and its impact (Hayes, 2010). In this case, the top management of D2 has already acknowledged the problem pertaining to the company’s current business strategy and have devised a plan to mitigate it. However, it is the employees who may or may not already know the changing external environment and how it can affect their existing employment prospectus. This can be termed as “what we are now”.
It is worthwhile to note that often stakeholders justify existing problems as necessary inconvenience or might be of the view that situations are difficult to change (Hayes, 2010). Here, it would be justified to assume that some middle managers and employees at the Didcot production facility may be aware of the pressure upon the company in terms of achieving higher cost efficiency and the plant’s outdated technology. However, they may have been dealing with this situation as a necessary inconvenience or may be thinking that despite the prevailing problems with the plant it is unlikely to be closed. These attitudes should be ‘unfreezed’. This can be concluded as the “the ideal situation”.
The change agent, which in this case would be the change leader, must raise the problems with the existing system i.e. the external and internal drivers of change, and highlight the opportunities being missed in terms of competitive advantage. The change agent can also highlight the negative consequences of not changing i.e. the company losing its profitability in short-term and losing solvency in long-term to prepare the employees for accepting the change.
Unfreezing the attitudes must be followed by forming new attitudes. It is best to set out an outline of the proposed change first, rather than dwelling into the details from the beginning. For instance, the change agent at D2 can identify the group of employees who are to be encouraged to relocate to the Blois manufacturing site and try to convince them in doing so. At this point, the advantages of relocating and disadvantages of not relocating or missing out the opportunity can be discussed. Here, a number of different strategies can be applied by the change agent to successfully shape new attitudes. Some of those strategies are:
“Make an effective rational argument, based on costs and/or benefits
Make an emotional appeal
Pay attention to the quality of the presentation, to influence the other party
Involve the other party in the process of forming the proposal
Direct and command the other party”
Use friends and allies to represent or reinforce your case
(Lewin, 1951 in Hughes, 2010)
Finally, once the change has been accepted, the change agent can secure a commitment from the employees to re-freeze the new attitude. In my view, this can be achieved by exhibiting the organization’s commitment towards the plight of its employees by ensuring effective change management.
By analysing the aforementioned application of theories, I am of the view that the process consultative leadership style and the unfreeze/reshape/refreeze change management model are compatible with the characteristics of the organizational development model which underscore the importance of (1) Leading/facilitating change; (2) Collaboration and involvement; (3) Humanistic Value Orientation and (4) Systems Approach (Cannon and McGee, 2008). Considering the alignment of the organizational change management strategy with the characteristics of organization development, it would be advisable to consider the organizational development methods for implementing the change. These methods are:
“Sensitivity Training
Training groups that seek to change behaviour through unstructured group interaction
Survey Feedback Approach
The use of questionnaires to identify discrepancies among member perceptions; discussion follows and remedies are suggested
Process Consultation
Team Building
High interaction among team members to increase trust and openness
Intergroup Development
Organisational Development efforts to change the attitudes, stereotypes, and perceptions that groups have of each other
Appreciative Inquiry
Seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance”
(Garrow, et al. 2009)
Here, I suggest that an integrative strategy (comprising a mix of all these six organizational development methods) should be used to ensure that D2 is able to reach the desired level of organizational development wherein its key knowledge employees are retained and relocated to its Blois manufacturing site and that all its existing employees have a high level of commitment towards the organization.
For instance D2 can develop training groups that can facilitate the smooth integration of employees transferred from Didcot facility to Blois within the organizational context as well as the social and cultural context. Survey feedback can be used from time to time to assess the success of change management and achievement of goals in terms of employees’ motivation, satisfaction and commitment. Appreciative inquiry can be used to build upon the existing strengths of the organization. Process consultancy which was already integrated in the change leadership style can be extended to further refreeze the attitude of employees.
It can be critiqued that the organizational development methods for implementing change lack an emphasis upon the vital success factor of organizational change management strategy i.e. communication strategy. Although communication is imbedded in all of the six methods, I suggest that goal communication strategy should be explicitly prescribed for effective implementation of a change management and organizational development strategy.
Barksdale and Lund (2002) propose a framework for the effective goal communication in organizational context. According to the authors, first, key messages should be determined. Second, the target audience should be identified. The target audience should be categorized as ‘employees, sponsors, managers and other stakeholders of an organisation’ (Barksdale and Lund, 2002). Each of these groups should be presented with different messages. Third, the management should identify ‘communication points and work out a communication timetable’ (Barksdale and Lund, 2002; Ackoff, 1970). Fourth, the top management should provide the essential resources to support the communication of the organisational development goals and change. This detailed and logical communication process can be aligned and worked with the leadership style, change management model, and organizational development methods to ensure an effective change management.
Ackoff, R. (1970) A Concept of Corporate Planning, Wiley-Interscience, New York, NY, pp. 4
Barksdale, S. and Lund, T. (2002) Rapid Strategic Planning, American Society for Training and Development, pp. 108-109
Burnes, B. (2000). Managing Change: A Strategic Approach to Organisational Dynamics. Third Edition. Prentice Hall.
Cannon, J. A. And Mcgee, R. (2008) Organisational development and change. CIPD toolkit. London: Chartered Institute of Personnel and Development.
Champy, J. & Nohria, N. 1996. Fast Forward: The Best Ideas on Managing Business Change. Boston: Harvard Business School Press.
Garrow V, Varney S, Lloyd C. (2009) Fish or BirdPerspectives on Organisational Development (OD), Research Report 463, Institute for Employment Studies. Available from (cited on 10th May, 2013)
Goleman, D, Boyatzis, R and McKee, A (2002) The New Leaders, Little Brown
Hayes, J. (2010) The Theory And Practice Of Change Management. 3rd Ed. Basingstoke: Palgrave Macmillan.
Heffron F. (1968). Organization Theory And Public Organizations. New Jersey.
Hughes, M. (2010) Managing change: a critical perspective. 2nd ed. London: Chartered Institute of Personnel and Development.
Kanter, R. M., Stein, B. A. &Jick, T. D. (1992).The Challenge of Organizational Change.The Free Press.
Kanter, R. M(1988) in Robert L Kuhn (1988)Handbook for Creative and Innovative Managers, McGraw Hill
Kotter, J. (1995) ‘Leading Change: Why Transformation Efforts Fail’ Harvard Business Review March-April
Lewin, K. (1951) Field Theory in Social Science. Harper
Paton, R.A. and McCalman, J. (2008) Change Management: A guide to effective Implementation, 3rd Edition, Sage Publishing.
Schein, E. (1987) Process Consultation II, Addison-Wesley
Witherspoon, P. D. &Wohlert, K. L. (1996). An Approach to Developing CommunicationStrategies for Enhancing Organizational Diversity.The Journal of Business Communication, vol. 33, iss. 4, Oct.

Change Management

Innovation and Change Management

| Companies that successfully innovate also successfully manage change | INNOVATION & CHANGE MANAGEMENT MHN221935-12-A| Malgorzata Glowacka S0915718 International Tourism & Hospitality Enterprise | Innovation and change management have been and continues to be an important study on a number of levels. It plays significant part in economic growth as well as it is vital for firms’ survival and development. New ideas, new approaches and new products become critical guidelines in organisational strategy, especially for managers and business leaders.
According to The Boston Consulting Group (2010) employers’ ranked innovation as a strategic priority with 26% citing it as a top priority and a further 45% ranking it as a top-three priority. Organisations such as Apple or Google adapted this tactic and thanks to their right management of change, now are recognized as one of the most revolutionizing and prosperous companies in the world (Business Week, 2010). It proves that successfully innovating companies are the winners and they play major role in industry market.
Therefore, this essay aims to critically evaluate the connection between innovation and change management. The term of innovation is hard to define as it can mean different things for different people. According to Druker (1985) innovation is the specific tool of entrepreneurs, the means by which they exploit changes as an opportunity. West and Farr (1990) pointed out that organizational innovation can be characterized as a tangible product, process or procedure within company and something what is new to the social setting within which it is introduced although not necessarily new to the individual introducing it.

They also exanimated innovation being more intentional rather than accidental, mainly aimed at producing benefit to the organization. Traditional categorizations of innovations divide them into four types (Tidd and Bessant, 2010, Fig1): -product innovation can be a change in the function or feature of a product such as Window Vista replacing XP. This kind of innovation is intended to improve the function of the offering to make sales more likely -process innovation is based on transformations in the ways products/ services are created and delivered like for e. g. nline banking system which allows customers to manage their finance. This kind of invention introduces new, or significantly improved, method for production or delivery of output that adds value and better performance -position innovation target changes in market or customer base for a product or service. This kind of strategy change meaning of a product in customer’s eyes like for e. g. four-wheel cars which originally were used for off road work became fashionable family car -paradigm innovations are based on changes in how companies frame what they do; for e. . Air Canada (the largest airline of Canada with scheduled and charter air transport) launched a discount, new low-cost international carrier in Vancouver (The Globe & Mail,2012) Fig 1. Types of innovation. Adapted from Tidd and Bessant, 2010 Innovations are often classified as either radical or incremental (Gallouj and Weinstein, 1997). Radical innovations are generally based on a big change in development that modifies the competitive market and it may results in new markets and product opportunities.
Good example of radical innovation is Apple with their first PC Lisa which had graphical interface. The innovation, despite its limited success, was universally recognised as being far ahead of the competition and it took years for some of the advanced features of its operating system to be incorporated in competitors’ operating system (Rayna and Striukova, 2009). An incremental innovation is a term used when there was a minor change to an existing technology like for e. g. in case of Apple and their iPod.
MP3 players had been present in the market before Apple introduced iPod but the company still succeed because they made better product, which was easier to use, looked more solid and more appealing compared to other MP3 players (Rayna and Striukova, 2009). Organizational change, like innovation, is hard to specify. It can be described as any alternation or modification, which occurs in the overall work environment of an organization. Moran and Brightman (2000) defined it as the process of continually renewing an organization’s direction, structure, and capabilities to serve the ever-changing needs of external and internal customers.
It tend to focus on the management of formally planned changes and it is indicating a macro- level approach, which is concerned with organisation as a whole (King and Anderson, 2002). Due its complexity, many researchers categorised organizational change in different ways, for e. g. Pettigrew (1987) separated it into strategic and non-strategic change while Goodstein and Warner (1995) divided it into incremental and radical change. However the starting point for discussing variations of change is Grundy’s (1993) three variations of change. The first, smooth incremental change changes slowly in a systematic and predicable way.
The second variety of change Grundy terms ‘bumpy incremental change’. This is characterized by periods of relative calmness disrupted by rushing in the pace of change. Grundy’s third variety of change is ‘discontinuous change’, which he defines as ‘change which is marked by rapid shifts in strategy, structure or culture, or in all three’. There are several drivers and models which clarify the need for change. Most of them are grouped into external drivers or internal drivers (Proehl, 2001). External are those forces that are outside the organization, usually it is an economic, political, socio-cultural or technological driver.
The internal drivers are those forces within the organization, which may include finance, limited skill level of employees, changes in leadership etc. Another example, presented by Anderson and Ackerman Anderson (2001) describes seven main drivers of change, which move from what is external (environment, marketplace, organization) to what is internal (culture and people). This model mainly focuses on leaders and management role as they are clearly more aware of external domains and thy play the most important part in internal domains.
This is their job to implement any changes in culture, behaviour and mind-set within their company and if they will fail in that, the change will also fail. It can be assumed then, that change is about innovation and innovation is about change. Williams (2006) stated that to successfully manage innovation, company need to be good at managing source of innovation and managing innovation during discontinuous and incremental change. Once again Apple is the perfect example of company effectively handling innovation and change at the same time. They do it for e. g. y managing leadership within organization. Tidd and Bessant (2005) noted that leadership strongly influences the success of change and innovation. For Apple the key role in the company played Steve Jobs and his visionary leadership: My passion has been to build an enduring company where people were motivated to make great products. Everything else was secondary. Sure, it was great to make a profit, because that was what allowed you to make great products. But the products, not the profits, were the motivation. Sculley flipped these priorities to where the goal was to make money.
It’s a subtle difference, but it ends up meaning everything—the people you hire, who gets promoted, what you discuss in meetings. Isaacson, 2012 According to Hughes (2006) leading change is fundamentally about influencing groups and individuals, therefore leaders of change need to understand people. And that is what Jobs could do. He understood that customers don’t know what they want until it is shown to them. He implemented among his employees the desire of perfect design as to him ‘’…nothing could be further from the meaning of design. Design is a fundamental soul’’ (Isaacson, 2012).
To conclude, the concept of innovation and change is fundamental to business success. It is viewed as being extremely important for company survival and future development. Organisations such as Apple can prove the point that companies which successfully innovate also successfully manage change. References Anderson, D. , Ackerman Anderson, L. , 2001. Beyond Change Management: Advanced Strategies for Today’s Transformational Leaders. USA: Jossey-Bass/Pfeiffer Drucker, P. F. , 1985. Innovation and entrepreneurship: practice and principles. New York: Harper ; Row Gallouj, F. , Weinstein, O. , 1997. Innovation in services.
Research Policy 26, 537–556 Goodstein, L. D. and Warner, W. , 1995. Creating Successful Organization Change. In: Managing Organizational Change. Warner (ed. ). pp. 7-9. New York: American Management Association Grundy, T. , 1993. Implementing Strategic Change. London: Kogan Page Harsh, P. , 2011. Organizational Change. India: Dorling Kindersley Hughes, M. , 2006. Change Management: A critical perspective. CIPD. King, N. , Anderson, N. , 2002. Managing Innovation and Change: A Critical Guide for Organizations. Singapore: Seng Lee Press Isaacson, W. , 2012. The Real Leadership Lessons of Steve Jobs. [online] Available from: http://www. atheeqa. com/App_Themes/watheeqa/pdf/The%20Real%20Leadership%20Lessons%20of%20Steve%20Jobs%20-%20HBR%20l%20Apr-2012. pdf [Accessed 15th October] Moran, J, W. , Brighman, B. K. , 2000. Leading organizational change. In: Journal of Workplace Learning: Employee Counselling Today Vol. 12 (2), pp. 66-74 Pettigrew, A. M. , 1987. Context and action in the transformation of the firm. In: Journal of Management Studies, Vol. 24 (6), pp. 649–70 Proehl, R. A. , 2001. Organizational Change in the Human Services. USA: Sage Publications Ltd. Rainey, D. LA. , 2005. Product Innovation: Leading Change through Integrated Product Development.
UK: Cambridge Rayna, T. , Striukova, L. , 2009. The curse of the first-mover: when incremental innovation leads to radical change. In: Int. J. Collaborative Enterprise, Vol. 1(1) The Globe and Mail. Air Canada shuffles small-plane fleet, adds wide body jets. [online] Available from: http://www. theglobeandmail. com/globe-investor/air-canada-shuffles-small-plane-fleet-adds-widebody-jets/article4580211 [Accessed 15th October 2012] Tidd, J. , Bessant, J. , 2011. Managing Innovation: Integrating Technological, Market and Organizational Change. England: John Wiley ; Sons Ltd. The Boston Consulting Group, 2010.
Innovation 2010. A Return to Prominence – and the Emergence of a New World Order. [online] Available from: http://tobiaslist. files. wordpress. com/2010/06/innovation-2010-bcg. pdf [Accessed 15th October 2012] The Business Week, 2010. The 50 Most Innovative Companies 2010. [online] Available from: http://www. businessweek. com/interactive_reports/innovative_companies_2010. html [Accesses 15th October 2012] West, M. A. and Farr, J. L. , 1990. Innovation at work. In: Innovation and Creativity at Work: Psychological and Organizational Strategies. UK: Chichster Williams, Ch. , 2006. Management. Canada: Thomson South-Western

Change Management

Change Management

Prepare up to 3 questions each to test the knowledge of the presenter. Give feedback to each other on your response, in your group discussion and then provide individual written responses, in your own words, to each of the following questions. What are the different behavioural responses employees may demonstrate when their organisation are experiencing change. Compare and contrast these different behavioural responses
Explain the role of HR/L&D in your organisation or one that you are familiar in supporting individuals during organisation change? 3 questions (Questions were asked to Chris)
1. How did the change effect your organisation? (internal and external factors) 2. What was the impact of change on you and how do you cope up with it? 3. How long did it take employees to accept the change?

The most common response to impending change is a negative response where, initially at least, the target population sees the change as a bad or threatening thing. The goal is to leave employees in favour of the change and highly motivated to make it work.
Different Behavioural Responses.
Change, whether planned or imposed, can have a significant impact on an organisation. changing public policies covering labour markets, productivity and employment law extended the HR functions. Different HR strategies and work practices arose as the result of changes in the political economy. most work organisations, albeit not precisely at the same time or the same degree, have faced the effect of free global trade, deregulation of the markets, privatization and simultaneously, the need to improve productivity, quality and cost efficiencies.
The implication of globalization, international and national neoliberalism economic policies, new technologies and social changes are readily apparent. What are the behavioural responses employees may demonstrate when their organisation are experiencing change? Compare and contrast these different behavioural response The four behavioural reactions to change are disengagement, disidentification, disenchantment and disorientation
1. Disengagement – this is a psychological withdrawal from change. Signs of this behavioural change will be evident in employees as they may appear to lose initiative and interest in the job.  Disengaged employees are often present physically but not mentally and may hope for the best but take on the approach of doing nothing. There will be a lack of commitment and drive and they may use phrases such as “It doesn’t affect me”. Managers should try to confront disengaged employees about their reactions and identify their concerns.
2. Disidentification – They may feel as though their identity is being threatened by the change. Rather than focus on the changed procedures, they may try to cling onto a past procedure in order to make themselves feel secure. Managers can try active listening to try and engage employees in the change and show that they are fully supportive of the employee’s concerns.
3. Disenchantment – disenchanted employees often express their reactions in the form of anger or negativity. They are angry about the fact that their past has gone and they may try to group together other colleagues to fight against it. They should be allowed to let off steam and managers should make it known that any expressed anger is not being held against them.
4. Depression – employees who are used to clear goals and directions may become disorientated by change. They may appear lost, confused and unsure of their feelings. Rather than focusing on how to do things they will focus on what to do. give the employee clear steps about what is going to happen during the change.. Resistance to change is normal.
The Project Manager should expect to encounter it and deal with it. The worst time to encounter resistance is during the cutover to the new solution. Transition is usually a busy, critical, high-risk period when the last thing you need is a lack of co-operation from the target population. Try to surface issues and resistance earlier in the project so that there is time to get the target population engaged before any damage is caused. Some Organisational Change Management experts suggest that you should deliberately upset the target population early in the project so that you can guide them through the emotional curve and change their attitude. That may be taking the principle too far – but, if there is going to be resistance, try to deal with it early.
Explain the role of HR/L&D
Management of change within organisations is to be a core part of the role of HR professionals. Effective leadership is the key enabler as it provides the vision and rationale for change. Different styles of leadership have been identifies, for example coercive, directive, consultative and collaborative depending on the scale of change. Some of the involvement of an HR in supporting individuals at the time of Change are identifying any skill gaps, training needs. New posts new working practices, Assessing the impact of change in one departments on another part of the organisation. Understanding the appropriate medium of communication to reach various groups. Helping people cope with change , performance management and motivation.