Unit 2 DB
Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Discuss the following points regarding the total quality management concept:
Discuss personal experience in regard to quality improvement programs.
If you have no experience, you should gain some from friends or work colleagues or—as a last resort—news articles.
If news reports are used, references and in-text citations must be provided.
What has led to the more comprehensive strategic view about total quality management?
Why did some quality initiatives fail?
Unit 2 IP
Continue working on your training manual. Complete the following tasks for your project:
Update the Quality Training Manual document title page with the new date.
Update the previously completed sections based on the instructor’s feedback.
Add the following section for Week 2:
Week 2: The Role of Leadership (300–400 words)
Research and summarize senior management’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
In general, identify senior management’s specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the identified roles? What is the risk of not using the roles?
Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
With each week, you should include a minimum of 3 new cited references. As such, the references should be varied and different with each section addition. You can reuse references, but repeat references do not count toward the minimum 3 new cited references.
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