Resolving Challenging Attitudes and Behaviors

  Resolving Challenging Attitudes and Behaviors [CLOs: 1, 4]

While a mutually respectful relationship may be the norm, there are also times when conflicts arise. Begin by reviewing Figure 15-6 on page 425 of your course text. Next, review the following scenario:
You have decided to take the children in your care on a field trip to the local library. You have received the approval of your program’s director and secured funds from your community partners for transportation. You provided the children with several reminders that their permission slips must be signed and returned or they will not be allowed to go on the field trip. You even placed phone calls to the parents who have not returned the permission slips by the due date. Many of the children have submitted their permission slips, with one exception. The morning of the field trip, you place the child in the room of a colleague and attend the field trip with the other children and chaperones. The next morning, the irate mother calls the program director and says that (a) you are unfair; (b) you knew she would let her child attend; (c) she never received the permission slip; (d) she did not listen to the voicemail you left reminding her to return the permission slip; (e) she wants to have a conference with you and the director.

How will you prepare for this parent conference?
Describe how you would apply the five steps, outlined in Figure 15-6, to this scenario.

In a Conflict with a Parent?
Five Steps to Take:

Analyze your own feelings. Why do you feel so strongly about this issue? Are you emotionally involved? Has this become a power struggle? Are factors other than the child’s best interests entering into your thinking about the conflict? If so, what are they?

Imagine a walk in their shoes

2.Put yourself in the parents’ shoes. What are they thinking, and why might they look at the situation the way they do? Assuming that they have their child’s best interests in mind, why are they behaving as they are?

Confer with a colleague

3.Check out your perceptions. Find a friend or colleague whom you respect but who often sees things differently from you.Describe the situation as objectively as you can. Can your colleague give you any insight into why you and the parent are at odds?


4.Arrange to meet with the parent. Make all preconference communications as friendly and unthreatening as possible. Do not get drawn into playing out the dispute before you meet. If you are very angry, have someone else look at your notes before you send them or role-play with a colleague what you will say.

Brainstorm solutions

5.Avoid coming to the conference with a prearranged solution. Learn more about the parents’ viewpoint. Try to be nonjudgmental. Negotiate. Try to come up with a solution that meets the child’s needs. Try to agree at least on the next step.

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more